Knowledgebase

On occasion we may ask that you provide us with a copy of an Email that you wish to have analyzed. First, you can not simply forward the message from your preferred Email client as this may pose a security risk as well as the information that we need will have been lost.

You will not be able to send us EML file attachments as most Email services and gateways will reject these attachments for security reasons. You should also make sure that you have scanned the Email with an up-to-date virus scanner (if our systems detect a virus in any message content the message will be rejected and may result in having your domain and IP address blocked).

To mail the full headers of an email message you received, first display the headers (see instructions for various clients below), and then copy and paste them into an email message.

Examples:

• Outlook 2013, 2010
• Outlook 2007
• OWA
• Outlook Express, Windows Mail, Windows Live Mail (Windows)
• Outlook 2011 (Mac OS X)
• Thunderbird 3.x (Windows, Mac OS X)
• Mail (Mac OS X)

• Outlook 2013, 2010 (Windows): Double-click the message to open it in a new window. Select the File tab, and then click Properties.
  
  
• Outlook 2007 (Windows): Double-click the message to open it, and then in the Options group, click the dialog box launcher (small square with an arrow).
  
  
• Outlook Web App (OWA): Double-click the message to open it, and then click the Message Details icon (an envelope with a small document over it).
  
  
• Outlook Express, Windows Mail, or Windows Live Mail (Windows): In the message index, right-click the message, and then select Properties. Click the Details tab.
  
  
• Outlook 2011 (Mac OS X): In your Inbox (or other folder), right-click or control-click the message, and then select View Source.
  
  
• Thunderbird 3.x (Windows, Mac OS X): Click View, select Headers, and then choose All.
  
  
• Mail (Mac OS X): With the message selected, from the View menu, select Message, and then select either All Headers or Long Headers.

Important! DO NOT send your email unsolicited. If you have an open support ticket please post the email information to the ticket.