Smart phones are aplenty and to cover all of them will be nearly impossible, but here are the basics in setting up the most common method for accessing your Email account on the go.
PLEASE NOTE: We do not support PUSH email notifications, nor calendar or address book storage. If you need these features please contact us to discus the options available for you and your business.
1. You will need an email account and the password that you use to access that mailbox. (You can not use an alias to access your mailbox--you must use the primary Email address assigned to your specific mail account.)
2. You must be connected to the internet either via cellular data or wifi. Setup can not be completed if you cannot connect to the internet.
3. Instructions for your specific phone or tablet device.
4. Make note of the following default settings (replacing yourdomain.com with your actual hosting account's domain):
User name: this is your fully qualified Email address including the domain, e.g. firstname.lastname@example.org
Password: the password that you use to access your mailbox from any other method including web mail, desktop mail client, etc. **Check with your company's administrator if you do not know your password!
|Incoming Server Settings||Outgoing Server Settings|
IMAP Port: 143
Authentication is required for IMAP
SMTP Port: 26
Authentication is required for SMTP
Note that we are using IMAP for configuring your smart phone device. You can use the POP3 connection method, but this is not recommended. IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
Follow the instructions for your specific device to create a new connection for your mailbox. Passwords are case sensitive, and the email address is used for both incoming (IMAP) and outgoing (SMTP) authentication. The example below is for IOS devices (iPhone/iPad).
1. Go to the Settings application and select Mail, contacts, Calendars (ios version 6+)
2. Select Add Account
3. Choose Other
4. Add Mail Account
5. Enter your Email address, password and name and description for this account (Note that the Name will be used in your outbound emails, so choose a name that the recipients will recognize)
6. Select the IMAP tab and enter the Incoming Mail Server settings as noted above, making sure to replace the user name with your full Email address. (Note that "Host Name" is the same as "Server").
7. In the Outgoing Mail Server settings you will need to specify the Host Name (mail.yourdomain.com) and User Name and Password fields again even though they are the same. You can also choose to use your comapny's Transactional Mail services for tracking outbound Emails if this option is enabled on your account.
8. Click Next--the iPhone will verify your settings for you. Note that you will most likely receive a warning that the server cannot be verified and would you like to continue anyway. This is because your hosting account does not have a valid SSL security certificate for the domain "mail.yourdomain.com" and it is safe for you to continue.
9. The next screen will prompt you for the services available on your account. Typcially this will just be Mail. Select Save to save your new email account on your phone.
You are now ready to send a test message from your phone.
Settings for most mobile devices, smart phones, tablets, etc. are the same however how you go about getting to the setup and configuration of the mail options will vary between the different devices and versions of applications installed on those devices. Additional support for your business can be purchased if you require further assistance with individual devices on an as needed basis. Clients with a retainer may use their retained time towards any support request.